In the title insurance industry, data drives everything — from tracking closings and remittances to monitoring customer satisfaction and ensuring regulatory compliance. But for many title agencies, that data is often difficult to access, scattered across systems, or buried in canned reports that don’t provide the visibility leadership needs to make informed decisions. 

Two industry leaders, Texas Title and Northwest Title, faced these very challenges. Both companies realized that without real-time visibility into their operations, they were flying blind. Their journey to greater data transparency through Entrinsik’s Informer offers valuable lessons for any title agency looking to modernize operations and gain a competitive edge. 

The Challenges Title Agencies Face with Traditional Reporting 

Most title agencies rely on title production software like Qualia or RamQuest, which offers basic, pre-packaged reports. While these reports cover high-level data like order counts or revenue summaries, they rarely provide the granular insights agencies need to: 

• Track performance across individual branches. 
• Measure operational efficiency and customer service outcomes. 
• Ensure timely and accurate financial reporting. 
• Spot gaps and delays in the transaction lifecycle. 

Texas Title: Unlocking Financial Transparency with Real-Time Reporting 

Texas Title, a leading agency handling title transactions across 45 states, struggled with manual revenue tracking and limited visibility into office performance. Like many agencies, they depended on canned reports from RamQuest and tracked financial data in spreadsheets, leading to a slow, error-prone process at the end of every month. 

“There was no ability to see who or what office was closing what and to ensure that remittances to the agency were accurate and/or timely.” — Keith Hafner, President, Texas Title 

The Informer Solution 

Texas Title implemented Entrinsik’s Informer, giving leadership real-time access to critical data. With customizable dashboards and automated reporting, they could: 

• Track open orders and revenue by branch daily. 
• Eliminate manual tracking, saving hours of staff time each month. 
• Generate financial transparency reports directly from their RamQuest database. 

The Results 

Management could now see exactly what each office was closing, how much revenue they were generating, and whether remittances were timely and accurate. Reports that used to take days of manual work were now auto-generated and delivered every morning, keeping leadership informed and confident in their data. 

Northwest Title: Measuring Performance and Customer Success with Visual Data 

For Northwest Title, financial data was only part of the picture. To deliver on their Orange Standards — a set of internal customer success benchmarks — they needed to track: 

• Task completion times across different stages of a transaction. 
• Response times to customer inquiries. 
• Gaps and delays in the closing process. 
• Performance trends across all offices. 

Previously, this data was tracked manually across spreadsheets, making it difficult to spot trends or hold teams accountable. 

The Informer Solution 

By deploying Informer, Northwest Title created over 50 visual dashboards, each tied to a specific customer success or operational metric. They could now: 

• Track how long it took to complete title searches, issue commitments, and resolve post-closing issues. 
• Visualize performance trends across offices and individual employees. 
• Share real-time dashboards with managers to drive accountability. 

The Results 

Managers became more willing to engage with data thanks to easy-to-understand visual reports. Northwest Title saw a 40% year-over-year increase in 5-star customer reviews, driven by faster response times and improved processes. By tracking data quality issues within Informer, they also improved data accuracy across the company, further strengthening their reporting capabilities. 

Why Data Visibility Matters for Every Title Agency 

The experiences of Texas Title and Northwest Title underscore a crucial point: data transparency is no longer optional. Agencies that lack real-time visibility into their operations risk: 

• Financial inaccuracies that undermine profitability. 
• Inefficiencies that delay closings and frustrate customers. 
• Compliance gaps that expose the agency to regulatory risk. 
• Limited ability to track customer service performance, which directly impacts referrals and repeat business. 

With a modern business intelligence platform like Informer, title agencies can: 

• Track revenue, productivity, and customer satisfaction across all offices. 
• Spot trends and performance gaps in real time. 
• Automate daily, weekly, and monthly reports, keeping leadership informed without manual data pulls. 
• Improve decision-making by giving managers the data they need to act quickly and confidently. 

Conclusion: Your Data is Your Competitive Advantage 

If your title agency is still manually piecing together reports or relying on one-size-fits-all data from your production system, it’s time to rethink your approach. Data isn’t just a back-office function — it’s your most valuable tool for driving growth, managing risk, and delivering exceptional service. 

Ready to see how Informer can help your agency transform data into insight — and insight into action? Request a Demo and discover what’s possible with real-time data visibility.