Support

Informer's Help Center is the official online community for Informer customers. Browse through our offerings and take advantage of the convenience of a one-stop source for information, assistance, and services. If there’s something you’d like to see in the Help Center which isn’t there, or if you’d like to make any of your own internally created materials available to the Informer community, please let us know

Help Center

Informer 5
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Informer 4
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Support Tickets

Informer 5
i5support@entrinsik.com
Informer 4
support@entrinsik.com

AI Copilot

Access the new AI Copilot to ask questions and get help creating content from inside Informer

Managed Services

Manage your data needs more effectively and efficiently. Your team can focus on organizational priorities and contributing to business outcomes while an expert from our team can ensure that your customized needs and Informer best practices are met.

Training and Consulting

Custom projects, implementation, and training including assistance with version migration and 1-on-1 training or working sessions.

Report Design

Highly customized visuals and reports design including Dashboards or customized export Templates.

Scripts and Calculations

Calculated Fields, Power Scripts, Informer Functions, Custom Fields or plugins creation to expand the functionality of Informer.

Dedicated Expert

Experienced industry-specific teams assist with database specific questions, defining custom links, and creating content based on best practices.

Informer Administration

Extra dedicated resource available to handle administrative tasks such as installation, upgrades, and Informer maintenance.

Priority Support

With Managed Services, any service request that you submit will receive priority routing to our customer success team.

Pricing

Hours Per Year 10 20 40 80 120
Hourly Rate $250 $225 $200 $175 $165
Annual Price $2500 $4500 $8000 $14000 $19800

Training

For modern employees, learning means more than simply reading a user guide and memorizing steps. Invest in your team and improve their ability to deliver on business objectives by building the right Informer skills.

Choose the right type of training to fit the needs of your institution. Our team of experts offer online training sessions via our Entrinsik University, personalized training to meet your specific needs, or join us live for one of our training events.

Online Courses

The customer success team offers a comprehensive online training program for Informer 5. Whether you are brand new to Informer 5 or want to become an advanced power user, these classes are for you.

Check out our current offerings:
Course Catalog

Roadshows

For added convenience, we take our expertise on the road. Roadshow events typically span two to three days. Each hands-on event is designed for Informer administrators, power users, and IT staff who want to expand their technical knowledge of Informer in order to best leverage their organizational investment.

These training courses create a collaborative environment with peers in the same industry to discuss ideas and problem solving.  These offerings include end-user and more advanced power user training agendas.

Personalized Training

Entrinsik offers various options for technical and end user training to help you get the most out of your investment in Informer.

Whether you need to train new analysts or administrators who use or maintain the system or if you need to learn about the latest and greatest added capability, we have a flexible training model to customized to meet your needs and budget and ensure success with your Informer implementation.

Request a Training Proposal

  • Informer training is simple and straightforward, their step-by-step guidance has helped our team to utilize Informer to the fullest.