We are proud to have a fantastic 100% satisfaction rating for after sales customer service and responsiveness. With your success in mind, we offer unlimited support at no additional cost.
Our team gives guidance via phone and email, as well as pointing people to the self-help articles in the online Knowledge Center. During your first year of using a new system, we anticipate you will clarify new processes and ways to use the system, and we are happy to assist.
We also have a ticketing system with Zendesk for questions/issues where all the project managers and customer service technicians can track a question or issue through to resolution. Your implementation project manager becomes your technical support after Go Live and remains at your service for the duration of our contract.