When you become an Enrole customer, you’ll be given access to our knowledge center. Here you’ll find helpful how-to guides, training videos, articles about release notes, new features and enhancements, and webinars, or you can submit a support ticket.
Our web-based user interface, Enrole, and our client-based predecessor, Semtek, are supported and maintained by Entrinsik. Questions about Enrole and Semtek can be answered by visiting our Knowledge Center.
Entrinsik relies on your input to determine what customers really want in order for us to make continual product enhancements. Go to the Support Center and write “Suggestions” in the subject box to submit your own thoughts and ideas for us to review. Also, if there’s something you’d like to see on our support site which isn’t here, or if you’d like to share any of your own internally created materials with the community, email us at email@example.com
A standard implementation could be as quick as 6-8 weeks depending on other Entrinsik commitments, and any custom requirements you identify prior to Go Live. We recommend keeping the product as it was designed right out-of-the box until you are familiar with the native features and functionality. However, if you find you cannot live without a specific customization, then we will quote and address it.
Most of our recent new customers have achieved exactly as needed with the standard system and they are the quickest to Go Live. During the introduction/implementation phase, your project manager will discuss any custom work with you to determine if the scope may affect your timeline for going live.