Partnering with the IT organization

Posted on February 8th 2019

By Tim Nicholson
VP, Informer Customer Services

Many prospective customers say creating complex reports is challenging. What challenges them the most is getting data out of their systems and asking the IT staff to write the necessary queries to pull a report or create post-query filters and visuals. If the report isn’t quite right, they need to go back to IT and submit another request.

For companies with only one person who knows the database language and who can code, the dependency on that person can cause roadblocks to productivity. Unfortunately for end users, IT staff is often busy juggling many projects, so it can take a while to get a report.

IT departments have a legitimate concern with users accessing data because reports can easily become inconsistent with each other when they are created by different individuals within the organization. For organizations with an IT staff whose policy is to control the data, Informer delivers the perfect solution by enabling IT to create connections to all their different data warehouses while maintaining data governance and security over who has access to the data by using Informer Datasets.

Since the data within Datasets has been curated through the data governance process, a huge burden can be lifted from the IT staff whereby they can allocate more time to focus on critical projects. By designating a few technical people to be data owners within their respective departments, IT managers find it easier to offload more reporting responsibility to users. And, with Dataset access being granted by IT, users can create self-service reports that meet their needs.

To learn more about the functionality mentioned here or any other Informer functionality, please contact Informer Support with questions or to schedule training.

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