Meet the Staff Series: Tim Nicholson, Director of Informer Customer Services

Posted on June 25th 2015

About the series: We’ve always known here at Entrinsik that we have a pretty awesome staff. With employees that have been around from the start 30 years ago to our most recent hires, we’re a big, diverse, efficient and fun work family. We spend a lot of time together, in and out of the office, but unfortunately we can’t spend an equal amount of time letting our thousands of customers get to know us – so we decided to do the next best thing: interview our staff members for a special blog series all about the people behind Entrinsik.

Meet Tim



Who are you and what is your job at Entrinsik?

My name is Tim Nicholson, and I am the Director of Informer Customer Services.

What is your background and where did you work before coming to Entrinsik?

I’m originally from Dalton, GA, which is known as the carpet capital of the world.  90% of the world’s carpet is made within a 65 mile radius of the town.  There, I attended Dalton Junior College where I received my associates degree in business computer programming.  Later, in 2003, I received my bachelor of science degree in Computer Information Systems from North Carolina Wesleyan College.

I have 26 years of experience in Information Technology.  I started working in data processing at a carpet manufacturer while in college.  From there I held a couple of other positions at various companies.  Most recently I worked as Director of Administrative Systems at Wake Technical Community College for 6 years and spent 18 months as a consultant with Ferrilli Information Group before coming to Entrinsik.

How did you first become involved with Entrinsik?

I was actually an Informer customer while at Wake Tech.  We chose it as our reporting tool for our student information system, Colleague.  At one point, I emailed Chris Reeves to ask about a position at Entrinsik.  Four years later they hired me.  Longest…interview…EVER!

What is your favorite aspect of your job?

I love working with people, especially training.  I enjoy helping people learn Informer and how it can improve their productivity.  I also love the fact that it’s not a routine job.  Every day is different with a new challenge.  And I really like the people I work with.  We have a great staff here.

What do you find most challenging about your job?

I love the challenge of solving difficult problems for my customers, whether it’s a report or a plugin or a calculated column.

Favorite memory at Entrinsik?

The friends that I have made while working here.  We are more than just co-workers.  It’s like family, and just like family, we have our trying moments, but all-in-all, we all work together tremendously well – better than anywhere I’ve ever worked.

If you weren’t working at Entrinsik, what would you be doing?

Hmm…very good question.  I would probably be working in an education IT environment like Wake Tech, or working with higher education in a consulting role.

Before working at Entrinsik, what was the most unusual or interesting job you’ve ever had?

I’ve had a pretty boring work past, but I guess the most interesting job from my perspective would have to be from my college days.  I worked one summer as an intern for a local commercial photographer.  He did a lot of photos for product ads.  I learned a lot about photography that summer and saw just how you get those gorgeous ads in magazines.  Under other circumstances, I would have probably been a photographer if I hadn’t already found my passion for programming.

Do you have an office nickname? What is it?

I do have a nickname, although it wasn’t given to me by my co-workers.  It was actually given to me by a customer.  I was assisting him with some complex JavaScript in a calculated column, and he was so happy to get a solution to his problem, he said, “Tim, you have just achieved the Timpossible!”  Somehow word of that got to our marketing VP, and the name stuck.  She even registered the domain name.  I’m still waiting for the coffee mugs and tee shirts to come out.

As Director of Services, you’ve traveled a lot for work. What has been your favorite place to visit?

Picking a favorite place I’ve visited is tough.  I like going to places that have interesting history or are very scenic so I have an excuse to take my camera with me.  I’ve been to the 2nd largest canyon in the world in Canyon, Texas.  I’ve visited the chapel and gravesite of Robert E. Lee and Stonewall Jackson in Lexington, Virginia.  I’ve seen Cadillac Ranch in Amarillo, Texas.  I’ve watched as a fallen soldier was brought home to rest.  I could go on and on.

What do you do in your free time? Hobbies, sports, etc.

I enjoy running and exercising.  I coach a baseball team in our local town during the spring.  I am also an avid photographer and a licensed amateur radio operator (or ham), although I have not been active in radio for quite some time.

Where do you live and who else is in your household?

I have been married to my wonderful wife, Nicole, for almost 7 years, and I have an equally wonderful stepson, Will, who is 11.  We live in Fuquay Varina, NC (and for those of you who have no clue how to pronounce that town, try it this way: Few’-kway, but be sure to put a little southern drawl on it, otherwise it won’t sound right and people might look at you funny).

Favorite band, movie, or book?

I’m very eclectic when it comes to music, and also with movies to some degree.  I’m more into country than other genres, but what I’m listening to on any particular day depends on my mood.  I can go from AC/DC to Mozart to Eminem in a single day.  For books, I enjoy most anything written by Stephen King, James Patterson, and Tom Clancey.  By far my favorite book (or books in this case) is Stephen King’s Gunslinger series.



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