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Frequently Asked Questions

If you’re new to Informer or looking for answers to your questions, this page will help you to learn
more about our services and their features.

FAQ

  • Is Informer in the cloud or on-prem?

    Informer can be implemented on-prem or in the cloud. It is up to the customer which implementation would best support their goals and objectives.

  • What are the minimum system requirements to run Informer?

  • What are the browser requirements to run Informer?

    Informer officially supports the following browsers on Windows and macOS desktop. See the article below for most updated list.

    https://informer5.zendesk.com/hc/en-us/articles/115004498926-Hardware-and-Software-Requirements

    Any browser not in the list, including Internet Explorer, is not officially supported.

  • Is Informer HECVAT compliant?

    Entrinsik has a completed Higher Education Community Vendor Assessment Toolkit (HECVAT) questionnaire. Please reach out to your Informer contact to request a copy.

  • Is Informer VPAT compliant?

    Entrinsik has a completed Voluntary Product Accessibility Template (VPAT). Please reach out to your Informer contact to request a copy.

  • What types of support does Informer offer?

    Informer customer support uses Zendesk software for support and houses how-to guides, videos, and documentation. The Informer support team can be reached via Zendesk Monday – Friday, 8am – 6pm EST.

  • What is the disaster recovery plan?

    To ensure business continuity with minimum downtime, data is replicated to a separate datacenter location in real-time. Both the data and application servers will independently failover to redundant servers in different locations. Failover generally takes less than one hour with no data loss.

  • What languages does Informer Support?

    Informer supports English, Canadian French, German, and Mexican Spanish.

  • How soon can we go live?

    We always try to work with our clients’ deadlines when possible. Typically, clients can expect to go live within 2-16 weeks depending on complexity.

Have more questions? Contact us anytime and we’re happy to help!