If you’re new to Informer or looking for answers to your questions, this page will help you to learn
more about our services and their features.
Informer can be implemented on-prem or in the cloud. It is up to the customer which implementation would best support their goals and objectives.
Informer officially supports the following browsers on Windows and macOS desktop. See the article below for most updated list.
Any browser not in the list, including Internet Explorer, is not officially supported.
Entrinsik has a completed Higher Education Community Vendor Assessment Toolkit (HECVAT) questionnaire. Please reach out to your Informer contact to request a copy.
Entrinsik has a completed Voluntary Product Accessibility Template (VPAT). Please reach out to your Informer contact to request a copy.
Informer customer support uses Zendesk software for support and houses how-to guides, videos, and documentation. The Informer support team can be reached via Zendesk Monday – Friday, 8am – 6pm EST.
To ensure business continuity with minimum downtime, data is replicated to a separate datacenter location in real-time. Both the data and application servers will independently failover to redundant servers in different locations. Failover generally takes less than one hour with no data loss.
Informer supports English, Canadian French, German, and Mexican Spanish.
We always try to work with our clients’ deadlines when possible. Typically, clients can expect to go live within 2-16 weeks depending on complexity.