Frequently Asked Questions
If you’re new to Informer or looking for answers to your questions, this page will help you to learn
more about our services and their features.
FAQ
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Is Informer in the cloud or on-prem?
Informer can be implemented on-prem or in the cloud. It is up to the customer which implementation would best support their goals and objectives.
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What are the minimum system requirements to run Informer?
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What are the browser requirements to run Informer?
Informer officially supports the following browsers on Windows and macOS desktop. See the article below for most updated list.
https://informer5.zendesk.com/hc/en-us/articles/115004498926-Hardware-and-Software-Requirements
Any browser not in the list, including Internet Explorer, is not officially supported.
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Is Informer HECVAT compliant?
Entrinsik has a completed Higher Education Community Vendor Assessment Toolkit (HECVAT) questionnaire. Please reach out to your Informer contact to request a copy.
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Is Informer VPAT compliant?
Entrinsik has a completed Voluntary Product Accessibility Template (VPAT). Please reach out to your Informer contact to request a copy.
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What types of support does Informer offer?
Informer customer support uses Zendesk software for support and houses how-to guides, videos, and documentation. The Informer support team can be reached via Zendesk Monday – Friday, 8am – 6pm EST.
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What is the disaster recovery plan for Informer Cloud?
To ensure business continuity with minimum downtime, data is replicated to a separate datacenter location in real-time. Both the data and application servers will independently failover to redundant servers in different locations. Failover generally takes less than one hour with no data loss.
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What languages does Informer Support?
Informer supports English, Canadian French, German, and Mexican Spanish.
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How soon can we go live?
We always try to work with our clients’ deadlines when possible. Typically, clients can expect to go live within 2-16 weeks depending on complexity.