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Navigating the Future: Entrinsik’s Unified Approach to Customer Support

Betsy Ricotta

At Entrinsik, enhancing your experience remains our utmost priority. In this spirit, we’re excited to share a significant stride in our journey – the formation of a Unified Support Team. This initiative is led by Robin Lamb, our Vice President of Client Services.

The formation of this unified support team demonstrates our continuous efforts to optimize support operations. Integrating the prowess of our experts from both Informer and Enrole, we’ve fostered a collaborative team dedicated to promptly and efficiently addressing your needs. Robin’s vision and leadership have been instrumental in catalyzing this significant transformation.

Our customer support team is routinely awarded top marks by third party reviewers, including three consecutive “Best in Customer Support” awards from BARC. The unified support team is the next step in Robin’s commitment to customer satisfaction, by seamlessly integrating the technical expertise of our Informer and Enrole specialists. We’ve built a team that not only understands your needs but also delivers timely, efficient solutions.

We believe this team is a significant stride towards realizing our commitment to your satisfaction and towards setting a new benchmark in customer support. We look forward to sharing more as we continue to evolve and innovate, keeping your needs and satisfaction at the center of our efforts. At Entrinsik, we’re not just about providing solutions; we’re about creating success stories together.

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