Frequently Asked Questions

What types of organizations or departments does Enrole work for?
Enrole is specifically designed for continuing education, professional development, lifelong learning, conferences & seminars, community outreach, workforce development, customized training and more.

Is Enrole a SaaS application (hosted) and when is it backed up?
Yes, Enrole is hosted and all upgrades and maintenance are done by Entrinsik. Enrole is housed at a secure datacenter with 24/7 physical security and monitoring. Your data is backed up daily offsite with a 30 day retention policy, and on machine backups occur each night.

What are the minimum system requirements for us to run Enrole?
Since Enrole is web-based and hosted in the cloud, all you need is a computer with internet access. Enrole works on all modern browsers such as Google Chrome, Mozilla Firefox, Safari and Internet Explorer.

Does Enrole support mobile devices for our customers?
Yes, the customer shopping cart is mobile friendly and responsive. There is no mobile app for Enrole.

Which payment gateways does Enrole support?
TouchNet-uPay, Authorize.Net, PayPal-Payflow Pro, Cashnet, Nelnet.

Is Enrole PCI compliant?
Yes, we have a SAQ-D document attesting our compliance to the latest PCI DSS version. Enrole does not collect, transmit, store or process credit card information in our application.

What’s the expected uptime?
Services will be available 24x7x365, [99.9%] excluding any scheduled downtime of which we will notify our customers in advance, out of peak hours and during the weekend.

Do you have reporting functions and sample reports?
Yes, Enrole includes Entrinsik’s award-winning and robust, ad-hoc reporting and dashboards tool, Informer. The system comes with a bundle of canned reports and you can edit those or create an unlimited number of reports of your own.

How does Enrole comply with Section 508 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act?
Download our VPAT documentation here.

What types of support does Enrole offer?
The Enrole customer support uses Zendesk for support and how-to guides can be accessed 24/7. The Enrole support team can be reached by Zendesk, phone and email, Monday – Friday, 8am – 6pm EST. Our automated monitoring and intrusion detection software sends alerts and notifications on the health of our system, and if any problems are detected with the service. These automated alerts go to our technical support team 24 hours a day to ensure continuous uptime, or to take immediate and appropriate action.

What is the disaster recovery plan?
To ensure business continuity with minimum downtime during a disaster situation, data is replicated to a separate datacenter location in real time. Both the data and application servers in case of a disaster will independently failover to redundant servers in different locations. Failover generally takes less than one hour.

Can Enrole integrate with other student management systems?
Yes, we have had requests, all unique, from Banner, Colleague, and PeopleSoft and others.

What languages does Enrole support?
Enrole supports only English at this point in time.

How much does Enrole cost?
Our pricing is flexible and tailored to your unique needs and requirements. Instead of complicated tier levels and modular pricing, Enrole is a one-time fee for the standard initial implementation and hosting, and includes free maintenance and support for your first year. From the beginning of year two you will pay an annual (maintenance, support, upgrade, and hosting) charge, with no additional per-user or per-transaction fees.

How soon could we go live?
We always try to work with our customer’s deadline where possible and make recommendations.

Have more questions? Contact us anytime and we’d be glad to help!