ICON 2017 is only 6 months away!
Entrinsik’s 4th Informer User Conference (ICON 2017) is being held April 26 – 28, 2017 at the Crabtree Marriott Hotel in Raleigh, North Carolina. This year’s conference is loaded with in-depth training and education that will help Informer users, both beginners...
3 Ways to Boost Reporting in SugarCRM
*By Katie Liesmann, Epicom If you are a SugarCRM admin or a power user, then you’ve most likely mastered creating custom reports for yourself and your colleagues. If you are wondering how to further boost reporting in SugarCRM, here are...
Coming Soon: Informer 4.6 and Custom Export
Due to be released in February 2016, Informer version 4.6 has some exciting new features including a formatted output add-on called Custom Export. This feature uses an HTML document coded with FreeMarker Template to create free-form output using data from an...
The importance of great service: customer happiness report
Customer service has always been a top priority here at Entrinsik. We think that happy customers are the best customers and we work every day to achieve positive satisfaction results. There are no overseas call centers or automated messages here...
Maximize Revenue Using Enrole’s Custom Training Feature
Increasingly, businesses are looking for ways to improve the education and performance of their employees through traditional and non-traditional means. In 2015, 77% of U.S. companies offered online corporate training to improve the professional development of their employees.(1) It’s likely...
Data quality: how to avoid reporting on “bad” data
Businesses and organization around the world are collecting and analyzing growing amounts of data, leading to better decision making, greater transparency, and improved efficiency. The down side to all that data, though, is the fact that “bad” data gets in with all the rest, possibly skewing reporting and analysis results. There’s not many things worse than spending months, even years, collecting data and realizing that any insights you hoped to glean from analysis are shot – all because of that small percentage of flawed, incorrect, or just “bad” data.
Informer Housecleaning Tips
Informer, for the most part, requires very little maintenance. But, just like your trusty vehicle, you still need to pay it some attention occasionally to ensure everything is in working order. Here are a few things you may want to...
Pitfalls of Self-service reporting and how you can avoid them
Self-service software has become increasingly popular, particularly given the demands placed on staff at all levels of an organization. With reporting software like Informer, self-service capabilities are certainly an attainable goal. But what happens if you’ve implemented software that isn’t as user friendly as you thought? Or maybe it is, but your end-users get in just a little over their heads? These pitfalls are commonplace, but they can be avoided given you know what to look for.
Get instant visibility into your Audit Tables in SugarCRM
Delivered with pre-configured mappings and sample reports and dashboards (like the one above), the Informer / Sugar integration gives both technical and non-technical users secure instant visibility into key metrics from multiple perspectives.
TRID Changes and What it Means For Your Reports
by Tad Buck, Director of Informer Solutions, Entrinsik If you’re in the title insurance or mortgage business, you know that there are some big changes coming regarding client disclosure forms and how your business explains loan costs to customers. Essentially,...