Support Resources & Services

Our web-based user interface, Enrole, and our client-based predecessor, Semtek, are supported and maintained by Entrinsik. Most questions, both for Enrole and Semtek, can be answered by visiting our knowledge center, where you’ll find helpful how-to documents and videos, software documentation, and more. We are also available via email and phone to support you and discuss your requirements.

access knowledge center

Customer Support

Entrinsik’s Extended Support and Licensing Program (ESLP) gives you access to the Knowledge Center, where you can find all the information you need to keep your system running smoothly and up to date.  Browse our latest release notes, features & enhancements lists, webinar offerings, technical documentation, or submit a request for support.

Ideas, Suggestions, Documentation?

Entrinsik relies on your input to determine what customers really want in order for us to make continual product enhancements.  Go to the Support Center and write “Suggestions” in the subject box to submit your own thoughts and ideas for us to review.  Also, if there’s something you’d like to see on our support site which isn’t here, or if you’d like to share any of your own internally created materials with the community, do let us know!

Projects and Consulting

Special project work and consulting facilities – we help you determine how to best customize your system with special projects that fit your needs. Your assigned project manager will discuss your unique requirements with our team, providing you with feedback, ideas, and the expertise you need to use our technology at its fullest capacity. Software checkup options are available – our project managers can take a look at your specific install to ensure it is working optimally.