3 Ways to Boost Reporting in SugarCRM
*By Katie Liesmann, Epicom If you are a SugarCRM admin or a power user, then you’ve most likely mastered creating custom reports for yourself and your colleagues. If you are wondering how to further boost reporting in SugarCRM, here are...
5 Characteristics of Effective KPIs
A Key Performance Indicator (KPI) is a measurement of performance related to a specific objective or goal. Typically, KPIs can be thought of in two categories: Drivers, which measure current and future activity, and Outcomes, which measure output of past...
Business Intelligence and Analytics Terms You Should Know
While some professionals out there know everything there is to know about business intelligence, reporting, and analytics, there are plenty more who may not completely understand certain concepts, practices, or terms relating to BI. If you’re a professional who’d like...
Entrinsik in the BARC BI Survey 15
Late in 2015, we were excited to once again be featured in BARC’s BI Survey, a report of user reviews and metrics from 35 different business intelligence vendors. The BI Survey 15 is based on findings from the world’s largest...
The importance of great service: customer happiness report
Customer service has always been a top priority here at Entrinsik. We think that happy customers are the best customers and we work every day to achieve positive satisfaction results. There are no overseas call centers or automated messages here...
The Top Ten CIO Concerns for 2016
As business and technology are ever evolving, it’s hard to keep track of what trends are at the top of priority lists for IT leaders. Thanks to the Society for Information Management (SIM) who polled over 700 organizations in its...
Featured Entrinsik Partner: Trivantis
We’re excited to shine a spotlight on an Entrinsik featured partner, Trivantis! Trivantis, makers of Lectora and CourseMill, provides e‑Learning authoring software and learning management systems to Global 2000 companies in over 125 countries. Since partnering with Entrinsik, Informer is now...
Data quality: how to avoid reporting on “bad” data
Businesses and organization around the world are collecting and analyzing growing amounts of data, leading to better decision making, greater transparency, and improved efficiency. The down side to all that data, though, is the fact that “bad” data gets in with all the rest, possibly skewing reporting and analysis results. There’s not many things worse than spending months, even years, collecting data and realizing that any insights you hoped to glean from analysis are shot – all because of that small percentage of flawed, incorrect, or just “bad” data.
Informer Housecleaning Tips
by Tim Nicholson Informer, for the most part, requires very little maintenance. But, just like your trusty vehicle, you still need to pay it some attention occasionally to ensure everything is in working order. Here are a few things you...
Pitfalls of Self-service reporting and how you can avoid them
Self-service software has become increasingly popular, particularly given the demands placed on staff at all levels of an organization. With reporting software like Informer, self-service capabilities are certainly an attainable goal. But what happens if you’ve implemented software that isn’t as user friendly as you thought? Or maybe it is, but your end-users get in just a little over their heads? These pitfalls are commonplace, but they can be avoided given you know what to look for.